Refund & Cancellation Policy

Last updated: 21 August 2026

1. 30-day money-back guarantee

If 10x Chess Academy isn’t right for you, email support@shortcastle.com within 30 days of your first payment and we’ll refund it in full, no questions asked.

2. Renewals

The 30-day guarantee applies to your first charge only. Once a renewal charge is more than 30 days past its own payment date, that charge is not refundable — but your subscription is always cancellable, and cancelling stops future renewals.

3. How to cancel

You can cancel your subscription at any time from your account. What happens next depends on how you pay:

• Razorpay subscriptionscancel at the end of your current billing cycle. You keep access until that cycle ends; there’s no further charge after that.
• Stripe subscriptions are managed through the Stripe billing portal, accessible from your account, where you can cancel or update your payment method directly.

Cancelling doesn’t trigger a partial refund for the unused portion of your current cycle — it stops the next renewal. Outside the 30-day window, cancel any time before your renewal date to avoid being charged for the following cycle.

4. Promo code purchases

If you subscribed using a promo code, this same policy applies at the discounted price you actually paid — the 30-day guarantee refunds that amount, not the standard list price. Promo pricing does not extend to renewals unless the code was explicitly issued as a recurring discount.

5. Refund processing time

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Razorpay refunds settle to the source UPI, card, or netbanking account; Stripe refunds settle to the card used at checkout.

6. Invoices and taxes

Every successful payment generates a GST-compliant invoice bearing our GSTIN. Email support with your transaction date if you need a copy for your records.

7. Chargebacks

If a charge looks wrong, please contact us before filing a chargeback with your bank or card issuer — most billing questions can be resolved faster this way, and it avoids the account hold that typically follows a chargeback while it’s under dispute.

8. Contact

For refund or cancellation requests, email support@shortcastle.com or call +91 97916 83999.